There's a web version of Raceday, as well as a brand new iOS version for iPhone/iPad users.
Raceday-web can be access via any web browser at racemenu.com/raceday.
If you have an older version of the Raceday app, you'll need to update to iOS v2.0.1 or later.
If you are unable to log into Raceday, or do not see a May Challenge entry on the RunLog tab, here are the most common problems and solutions:
The easiest thing to do is log into Raceday with the account information of the person who registered you for the May Challenge, or have them log your mileage. If you want to log mileage yourself, the person who registered you for the May Challenge entry needs to request that the entry be transferred to your account. If you do not have a RaceMenu account, you can create one in about 15 seconds. Once created, the person who originally registered and paid for you should email email@example.com with the following information:
- Name and email address associated with the original account used to register and pay for your May Challenge entry
- Name of entry to transfer (your name)
- Email address associated with your RaceMenu account receiving the transferred entry (if you log into RaceMenu via Facebook, provide the email used to log into Facebook)
If May Challenge is listed on RaceMenu.com/MyRM, note your account number listed next to your name in the upper left corner of that tab. When logged into Raceday, that same account number should appear on the settings tab. If the numbers do not match, you're logged into the wrong Raceday account.
If May Challenge is not listed on RaceMenu.com/MyRM, you're logged into the wrong RaceMenu account. Check your inbox for the confirmation email you received when registering for the May Challenge, or email firstname.lastname@example.org with your name, DOB, and how you're logging into Raceday. (Facebook, or email/password)
You have two accounts which need to be merged. For some early (pre-2011) users of RaceMenu, you may have two accounts associated with the same email address if you logged in via Facebook Connect back before Facebook began sharing email addresses. If you already had an account on RaceMenu via the same email address you used on Facebook, you basically had two RaceMenu accounts associated with that email address the moment you logged into RaceMenu via Facebook. Since Facebook now shares your email address, this creates an authentication problem when logging into RaceMenu. To fix this, we simply merge the two accounts and the problem is solved.
Problem: You try to submit your mileage via Raceday-web and nothing happens.
We have just identified an issue with the following browsers on desktop computers: Internet Explorer, Safari, and Firefox.
At this time, Google's Chrome browser seems to be working really well.
Our development team is furiously working on this issue. We should have an update by the end of the day (Wednesday).
Problem: You login and see a Running Man with a big scary X over him.
Problem: Where is my shirt?