There's a web version of Raceday, as well as a brand new iOS version for iPhone/iPad users.
Raceday-web can be access via any web browser at racemenu.com/raceday.
If you have an older version of the Raceday app, you'll need to update to iOS v2.0.1 or later.
If you are unable to log into Raceday, or do not see a Winter Challenge Challenge entry on the RunLog tab, here are the most common problems and solutions:
The easiest thing to do is log into Raceday with the account information of the person who registered you for the Winter Challenge, or have them log your mileage. If you want to log mileage yourself, the person who registered you for the Winter Challenge entry needs to request that the entry be transferred to your account. If you do not have a RaceMenu account, you can create one in about 15 seconds. Once created, the person who originally registered and paid for you should email firstname.lastname@example.org with the following information:
- Name and email address associated with the original account used to register and pay for your Winter Challenge entry
- Name of entry to transfer (your name)
- Email address associated with your RaceMenu account receiving the transferred entry (if you log into RaceMenu via Facebook, provide the email used to log into Facebook)
If Winter Challenge is listed at racemenu.com/myrm, note your account number listed next to your name in the upper left corner of that tab. When logged into Raceday, that same account number should appear on the settings tab. If the numbers do not match, you're logged into the wrong Raceday account.
If Winter Challenge is not listed at racemenu.com/myrm, you're logged into the wrong RaceMenu account. Check your inbox for the confirmation email you received when registering for the Winter Challenge, or email email@example.com with your name, DOB, and how you're logging into Raceday. (Facebook, or email/password)
You have two accounts which need to be merged. For some early (pre-2011) users of RaceMenu, you may have two accounts associated with the same email address if you logged in via Facebook Connect back before Facebook began sharing email addresses. If you also had an account on RaceMenu via the same email address you used on Facebook, you basically had two RaceMenu accounts associated with that email address the moment you logged into RaceMenu via Facebook. Since Facebook now shares your email address, this creates an authentication problem when logging into RaceMenu. To fix this, we simply merge the two accounts and the problem is solved. Please email firstname.lastname@example.org with your name, email address, and DOB and we'll merge your accounts.
Problem: You login and see a Running Man with a big scary X over him.
Problem: Where is my shirt?